Automate your business processes, and the infrastructure stays yours forever
Ready-made templates for common tasks and custom solutions for your process. Connected to the systems you already use.
WHY PRAGMA
Team
Six ready-made AI agents for your business.
Each agent is an automation for a specific business function. It works around the clock and carries the task through from start to finish.
Also
Beyond agents, we also do
PROCESS
01
01
Day 1 — Discovery + plan
A 30-minute call to map your specific workflow — not a template. Within 24 hours you get a Notion document with the full plan: what gets automated, which tools we connect, what changes for your team, and what stays the same.
02
02
Days 2–9 — Build, test, iterate
We build the automation in your tools (Notion, Bitrix24, Google Sheets, Telegram, or whichever stack you use). Multiple iterations — you review progress every 2–3 days and give feedback before launch.
03
03
Day 10 — Launch + 30 days of revisions
Live in your environment. We hand over documentation in Russian, train your team in 1 hour. Next 30 days — any tweaks, fixes, or small additions are included. After that, you own it fully or we keep it on a care plan.
WHAT'S INCLUDED
Every project includes
From the first call to a working automation your team owns.
01
Process discovery
A call where we break down your specific process. Within 24 hours you get a plan: what gets automated, which tools we connect, what changes for your team.
02
Working automation
We build the automation for your stack, test it, and launch it in your environment. Several iterations with edits before going live.
03
Documentation in Russian
A clear description of how everything works and how to maintain it. No technical jargon.
04
Team training
We hand over ownership: show your team how to use and manage the automation. After that, you don't depend on us.
05
Support
First 30 days: any edits and improvements included. After that we stay available for support: help with questions and stable operation.
Pricing depends on your process. Let's discuss what you need.
USE CASES
How it works in practice
E-commerce
Almaty
12 employees
The ask
200+ leads per day from Instagram, WhatsApp, and the website. Two managers couldn't keep up. Half the leads waited 4+ hours for a reply, conversion was dropping.
What we built
Lead Machine setup: all channels into one inbox, AI-scoring by deal size and intent, auto-distribution between managers, hot leads get a Telegram ping with a 30-second SLA.
Timeline: 7 days
Result
Average reply time dropped from 4 hours to 7 minutes. Conversion to deal +34% in the first month. Managers handle the same volume without a third hire.
7 min
reply time (was 4 h)
+34%
conversion to deal
0
new hires needed
We had 200+ leads a day and two managers who couldn't keep up. I was convinced we needed another hire. After the first month with the system, reply time went from four hours to seven minutes and conversion jumped 34%. The hire never happened.
Founder, e-commerce
Swipe to see more cases
Numbers from real launches. Happy to discuss details on a call.
SECURITY
We never store your data. All client data, transactions, and messages stay in your systems — Google Sheets, Drive, CRM. We get only technical access via official APIs — the same as connecting any other app to your Google or Instagram account. Any access can be revoked in one click.
Zero data retention
Client records, transactions, and messages never touch our servers. Everything stays in your Google Sheets, Drive, and CRM — where it already lives.
API access only
We connect the same way any app connects to your Google or Instagram account. Official APIs, standard OAuth scopes — nothing bespoke.
Revoke anytime
One click in your provider dashboard and our access is gone. No data lock-in, no cleanup tickets, no vendor unlock process.
Your infrastructure
The automation engine runs on your hosting or on an isolated server you control. No shared tenancy, no third-party access, no surprise dependencies.
QUESTIONS
Frequently asked questions about automation
- What does Pragma do?
- Pragma is an automation studio in Almaty that builds backend operations for small and mid-sized businesses: lead capture and qualification, hiring and resume scoring, weekly reports, CEO dashboards, client onboarding, competitor and review monitoring. We work with companies in Kazakhstan, Russia, Uzbekistan and Kyrgyzstan.
- How much does automation cost at Pragma?
- CRM implementation starts at 350,000 KZT and a website or landing page starts at 250,000 KZT. Process automation is scoped on a free 30-minute call: the price depends on the number of channels and integrations, the complexity of the scenario and the volume of data.
- How long does a launch take?
- Ready-made templates go live in 5 to 14 days depending on the scenario, and custom automation takes about 10 days with iterations. Day one is process discovery, then development and testing, then launch and a month of support.
- Where is company data stored after deployment?
- Data stays inside your own infrastructure. The automation engine is deployed on your servers or on a server you control, so your client base, conversations and transactions never leave your systems. When the project ends the system stays with you and runs without us.
- Which CRMs and services do you work with?
- We work with the local stack: Bitrix24, amoCRM, MoySklad, Kaspi, 2GIS, hh.kz, WhatsApp Business API, Telegram, Instagram, Google Sheets, Notion, PostgreSQL. Everything is connected through the official APIs of those systems, so the integration stays maintainable.
- What happens after the automation goes live?
- The first month after launch covers edits and adjustments based on real data. Every project ships with documentation in Russian and training for your team, so people understand how the system works and what to do with the cases it flags for a human.
- How is Pragma different from a freelancer or a Bitrix24 integrator?
- An integrator configures one system and a freelancer closes one task. Pragma assembles the link between channels, CRM, spreadsheets and AI models as a single process and hands it over together with the infrastructure and documentation. Support is in Russian, and a WhatsApp reply during business hours takes about 11 minutes.
- Which processes get automated most often?
- Most often: capturing leads from Instagram and WhatsApp into a CRM, scoring resumes and scheduling interviews, meeting notes and action items, a weekly business report, monitoring competitor prices and 2GIS reviews, client onboarding and retention.
- Do you work outside Almaty?
- Yes. The office is in Almaty and projects run remotely across Kazakhstan, as well as in Russia, Uzbekistan and Kyrgyzstan. Calls happen in Zoom, Google Meet or Telegram, and project communication runs in WhatsApp.
GET IN TOUCH
Tell us what you'd automate.
Describe your process. We respond within 24 hours with a concrete proposal — template, custom build, or honest "not for us".
Quick question? Message us on WhatsApp →