Customer feedback
Learn what to improve after a service.
- A negative survey response does not reach the team.
Example paths: the agreed action or human review. This diagram does not run on your live data.
- 01Input: Service complete.
- 02The customer receives a short survey; low scores go to the owner with the comment.
- 03Output to verify: Issue review.
- 04Exceptions go to staff; permitted actions are agreed before launch.
- ✓Scores and comments are retained; negative feedback reaches its owner.
- ✓We check repeated processing and connection failures using agreed examples.
An illustration of the logic, not a customer case. Connections and results are agreed before implementation.
What inputs do we need?
We need an example of “Service complete”, processing rules and an owner for “Issue review”. Access is requested after connections are agreed.
What happens if data is missing or an error occurs?
We check “Needs review?”. Exceptions go to staff; permitted actions are agreed before launch.
How is the result accepted?
Scores and comments are retained; negative feedback reaches its owner.
How long does implementation take?
Scope, price and timing are defined after checking systems, access and exceptions. This page describes a possible workflow, not a ready connection to your data.
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